Frequently asked questions
Clear answers before you book
Is an online request instantly confirmed?+
No. We review your location, requested time, scope and team availability, then contact you to confirm the booking and final pricing.
Which areas do you service?+
North Shore and Auckland Central are our core service areas. Other Auckland locations are considered on request—submit your details and we will confirm.
How much does cleaning cost?+
We provide a personalised quote after reviewing the property, condition, location, equipment requirements and selected extras. Final pricing is confirmed before the clean.
How do I pay?+
No standard deposit is required. Pay after the clean by bank transfer or cash, using the details agreed when your booking is confirmed.
Can I pause or cancel regular cleaning?+
Yes. There is no fixed-term contract, minimum number of services or cancellation fee. Please give as much notice as reasonably possible.
Can I customise my cleaning checklist?+
Yes. Use the special requests and optional extras in the booking form to tell us your priorities.
Do I need to provide cleaning products and equipment?+
For regular cleaning, you may provide your preferred products and equipment. Purehome can supply them for an agreed additional charge. Requirements for other services are confirmed in your quote.
Do I need to be home?+
Not necessarily. Select your access preference and provide sensitive access instructions only after your booking is confirmed. Never include alarm codes in the initial form.
Are cleaners police checked or is the service insured?+
Purehome does not currently advertise police checks or public liability insurance. We believe this information should only be stated when it is formally verified. Please contact us if you have a specific security or risk requirement before booking.